, a director of Hels Angels
, an excellent promotional staffing agency, recently sat with us to discuss the impact of watu
on her business. The purpose of our chat was to give some insight into the type of customers we work with, both in terms of industry and size, as well as get some feedback on the value that watu is adding to her team and the overall business.
1. What does your business specialise in?
We activate Brand to Consumer promotional activity. We specialise in both promotional and hospitality staffing, alongside campaign implementation services. Roles include Event Managers, Brand Ambassadors, Character Staff, Mixologists, Bar Staff, Waiting Staff etc
2. How big is your team?
We have around around 1,000 Angels working in the field, and 10-14 staff in the office depending on the time of the year.
3. How many staff do you book each year on projects?
We book around 7,000 staff days per year.
4. What software solutions did you consider?
We found the options to be very limited. The other products on the market that came closest to satisfying our requirements were systems built for the recruitment industry, which meant that they did not really have the functionality we required. This is why we eventually chose to build our own database which was proving to be really expensive, time consuming and frustrating.
We totally underestimated the resource requirement to build a system that works and quickly realised that we were going to build something that quickly became inadequate. The process made us very aware that we wanted a system that would develop over time, in line with our particular work flows, something that would easily scale as our business grew and that didn’t require immense financial and human capital investment to get all the functionality that we were after.
5. Why did you decide to work with Watu?
We chose watu for a number of reasons. Firstly, it was the most cost effective option for a business of our size. There were no set up costs, no long term contracts and we could switch licences on or off depending on how busy we are. We met with the team too and their background in our industry meant that they knew our problems instinctively. They are really ambitious, like us, and we knew they would grow alongside us.
6. What system of infrastructure have you migrated from?
We were running the bookings through excel. In fact, everything from recruitment through to booking and payroll was all managed through excel. It was very time consuming.
7. What benefits does watu bring to your business?
8. What would you list as key features on watu?
, photo and video upload, postcode search, jobs board
, staff history (including messaging, job feedback, grievances etc). We can’t wait for the availability function which is going to change our lives!
9. Has the team adapted well to watu?
The team has adapted extremely well to the search and messaging functions which are intuitive and time-saving, and even though building jobs and having a job market are completely new to us, we’ve taken to it well and are booking jobs much, much quicker. The system is flexible enough to allow us to integrate the best of our processes with the improvements that Watu can offer and it’s made us a better team as a result. Not to mention the ease of payroll!
10. Who would you recommend watu to and why?
I would recommend Watu to any business that manages teams of people. It can be used to store profile information
, communicate with teams and individuals easily, allocate/book people to jobs/shifts/events, manage payroll etc. It is a flexible system that I think would suit small or large agencies and certainly has the ability to grow with a business. We’re loving it!